Privacy Policy

At Go, we take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it.

Who we are

Go Strive Ltd

Company Registration Number: 15858126.

You can contact us at: contact@gostrive.co

Information We Collect

When you use the Event Assistant, we may collect the following types of information:

Participant Interactions:

Questions participants ask the Event Assistant and the Assistant's responses.

Fallback Information:

If the Assistant cannot answer a question, it may collect a participant's email address and name (optional) to follow up once an organiser responds.

Organiser Information:

Event organisers provide official event information (e.g., race guides, schedules) to train the Assistant.

Technical Information:

Non-personal data like device type, browser, and general usage analytics for improving service performance.

How We Use Your Information

We use collected information to:

  • Provide participants with accurate, context-specific answers
  • Notify event organisers when a participant question requires follow-up
  • Ensure security, monitor performance, and prevent misuse
  • Send necessary emails related to participant queries (no marketing emails without consent)

Data Sharing

We do not sell or share your personal information with third parties for marketing purposes.

We may share information only with:

  • Event organisers, to allow them to answer participant questions
  • Service providers that help us deliver and maintain the Event Assistant

All third parties must comply with data protection laws and may only use data under our instruction.

Data Storage and Retention

  • Participant conversations and organiser-provided context are stored securely in cloud servers.
  • Fallback questions and participant emails (where captured) are stored for organiser follow-up.
  • Data is retained for up to 12 months after the event date, unless the organiser requests earlier deletion.
  • Token usage and assistant logs may be stored for internal analytics and product improvement.

International Data Transfers

Your information may be transferred outside the United Kingdom or European Economic Area (EEA) if necessary, and will always be protected in compliance with relevant data protection regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify organisers of significant changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact: contact@gostrive.co